Luna Charma

Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of this website and the purchase of products from Luna Charma (“we”, “us”, “our”).

By using this website, you agree to these Terms.

1. About Us

Business Name: Luna Charma
Email: info@lunacharma.com

We are a UK-based jewellery retailer.

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 16 years old
  • You are legally capable of entering into binding contracts
  • The information you provide is accurate and complete

3. Products

All jewellery products are subject to availability.

We make every effort to ensure:

  • Product descriptions are accurate
  • Images represent the product as closely as possible

However:

  • Colours may vary slightly due to screen settings
  • Natural gemstones may vary in tone, pattern, and inclusions
  • Handmade items may have minor variations

Weights, dimensions, and specifications are approximate.

4. Pricing

  • All prices are shown in either your local currency or GBP (£)
  • Prices include VAT (where applicable)
  • Delivery charges are included in the price or are displayed at checkout
  • We reserve the right to change prices at any time

If we discover a pricing error after you place an order, we will contact you before dispatch.

5. Orders & Contract Formation

When you place an order:

  1. You will receive an order confirmation email.
  2. This does not mean your order has been accepted.
  3. A contract is formed only when we dispatch the product.

We reserve the right to refuse or cancel orders, including where:

  • Payment is not authorised
  • There is suspected fraud
  • The product is unavailable
  • There is a pricing error

If we cancel your order, you will receive a full refund.

6. Payment

We accept payment via:

  • Debit and credit cards
  • PayPal
  • Stripe
  • Apple Pay
  • Google Pay

Payments are processed securely through third-party providers. We do not store full card details.

7. Delivery

We aim to dispatch orders within 3 working days.

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Customs clearance (for international orders)
  • Incorrect address details provided by you

Risk passes to you once the goods are delivered.

8. International Orders

If you order from outside the UK:

  • You may be responsible for import duties and taxes
  • Customs delays are outside our control

Please check local regulations before ordering.

9. Your Right to Cancel (Consumer Contracts Regulations)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel:

  • Email us at info@lunacharma.com within 14 days
  • Return the item within 14 days of notifying us

Refunds will be processed within 14 days of receiving returned goods.

10. Exceptions to Cancellation

The right to cancel does not apply to:

  • Personalised jewellery
  • Custom-made pieces
  • Earrings (if hygiene seal is broken)
  • Items returned damaged or worn

11. Returns & Refunds

To be eligible for a return:

  • Items must be unused
  • Returned in original packaging
  • In resalable condition

We reserve the right to deduct from the refund if the item shows signs of wear or damage.

Return postage costs are the responsibility of the Customer.

Refunds will be made to the original payment method.

12. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to:

  • A repair or replacement
  • A refund if the item is faulty or not as described

If you believe your jewellery is faulty, contact us at info@lunacharma.com.

13. Jewellery Care & Liability

We are not responsible for damage caused by:

  • Improper storage
  • Exposure to chemicals or water (unless specified waterproof)
  • Normal wear and tear
  • Accidental damage

Care instructions should be followed to maintain product condition.

14. Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Product descriptions
  • Designs
  • Branding

is the property of Luna Charma and may not be copied, reproduced, or used without written permission.

15. Limitation of Liability

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded

Our total liability to you shall not exceed the purchase price of the product.

We are not liable for indirect or consequential losses.

16. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack or interfere with site functionality
  • Submit false or misleading information

We may suspend or terminate access if these terms are breached.

17. Privacy

Your personal data is handled in accordance with our Privacy Policy and UK GDPR.

For complaints regarding data protection, you may contact the:

Information Commissioner’s Office

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this website.